Once your order has left our shop we will notify you via email. When your order has been dispatched you will get a separate email with your tracking number. Your package will come with compulsory tracking.
To track your item , follow this link https://auspost.com.au/mypost/track/#/search
this link will take you to the Australia Post website where you can paste your tracking number to track your item.
SHIPPING WINDOWS
Domestic (within Australia)
- Queensland orders: 2-5 business days is expected for populated regions and 3-6 business days for rural areas.
- Interstate orders (Outside Queensland): Please allow 4- 7 business days.
International (Outside of Australia)
- For Europe, USA, Asia, UK and Canada : Please allow 12-30 business days.
RETURN, REFUNDS, CANCELLED ORDERS & EXCHANGE POLICY
If you have any concerns with your order that aren't stated below, please email kawaiigarage@outlook.com and we will be in touch with you as soon as possible.
RETURNS & REFUNDS OR EXCHANGES
Are only applicable if
- Your purchased item has a notable manufacturing fault.
- The product has not been altered, used or misused.
- If returning or exchanging, the item must arrive back to us undamaged.
- If you are not requesting a refund or exchange for a stolen item.
- The product is incorrect to your placed order.
- You are able to show proof of your order made through us ie; can provide us with your order number.
- Must be within 30 days of delivery.
RETURNS AND REFUNDS
Please email us at kawaiigarage@outlook.com to discuss your options. You will be required to post your received item back to us ( Please email us for our return address) Once we have received your item back to us, and it has arrived without damages, we will issue you a full refund for the product back into the same payment method you purchased with. Return post is at your expense. Shipping is non refundable.
WHEN WE WILL NOT ISSUE YOU A REFUND
You will not receive a refund if the item arrives to us damaged, so please take great care in securing the item so it makes it safely back to us.
Refunds will not be given if you drop, break or damage your product, so please take great care in looking after your products.
Refunds will not be given for stolen items. Please ensure your preferred area of postal drop off is safe and secured to prevent theft as postal services nor Kawaii Garage are liable for stolen items.
Refunds or product replacements will not be given for misused products or change of mind.
We're confident that you will love our products once you receive them, but if you do have any further questions, please send us an email.
kawaiigarage@outlook.com
EXCHANGES
If you receive an item and decide you would like a different item in exchange for your current item. ( ie; you ordered a rainbow exhaust tip but you would like a stainless exhaust tip instead OR you would like a different size etc ) read below.
If the new item you would like to exchange your current item for differs in price and is of greater value , you must pay the difference. If the item you are exchanging for is of lesser value than the original ordered item we will refund you the difference. Please email us to organise this ( kawaiigarage@outlook.com )
You must pay the shipping to return the item to us and you must pay for the new item to be shipped to you. Please email us to organise this. kawaiigarage@outlook.com
The item you are sending back to us for an exchange must be in it's original condition and unused. You will not receive a new exchanged item if the item arrives to us damaged, so please take great care in securing the item so it makes it safely back to us.
The item you would like to exchange for must be in stock or you must agree to pre order wait times for your new item to be posted. Please check if the new item you'd like is in stock via our website.
Exchanges will not be given for stolen items. Please ensure your preferred area of postal drop off is safe and secured to prevent theft as postal services nor Kawaii Garage are liable for stolen items.
CANCELLED ORDERS
If you've ordered a pre ordered item and you cancel your order before it is shipped please allow approximately 3-4 weeks for a full refund.
For any other enquiries please send us an email kawaiigarage@outlook.com